Product FAQs

General Information

Does my unit have a filter condition monitor?

Most of our models include a filter indicator to take the guesswork out of filter replacement. Please see the owner’s manual for specific operation of this feature.

Are filters covered by the warranty?

No. Filters should be changed as regular maintenance for optimal performance of the unit and are therefore not covered by warranty.

How often do I need to replace my filter?

The carbon filter needs to be replaced every 3-6 months depending on usage, while the HEPA filter needs to be replaced every 12-18 months depending on usage.

How do I know when to replace my filter?

Many of our models include a filter indicator light or digital display to take the guesswork out of when filter replacement is needed.